Q: What is
A: Internet Banking is a tool that allows
you to use a personal computer with an Internet connection to
conduct your banking online.
Q: What can I
do with Internet Banking?
A: You can view account balances and
transaction history, transfer money, and download transactions to a
personal financial manager and much more. Check out the Internet Banking Demo to see all the features of
Internet Banking and how you can personalize your online banking
Q: Is any of
my personal information stored in the Internet Banking
A: Yes, the Internet Banking product stores
your User ID, password and user preferences. If you keep a stock
portfolio, that information is also stored.
Q: How current
is my banking information?
A: Your account information is updated every
business day with new transactions that were posted to your account
the previous business day
Q: What accounts will I
be able to access through Internet Banking?
A:You can access your checking, savings,
investment and loan accounts from the Internet banking service. Our
Internet Banking Product is intended to give you as much access,
security, and versatility as possible.
Q: How much
account information can I view at once?
A: The system will automatically show the
current month's transactions and information. However, by selecting
User Preferences, you can choose to view the current month and the
previous month. Or, you can choose to view your account from the
current date to same date of the previous
Q: Can I view
my account details in more than one way?
A: Yes, you can view your accounts by date,
check number, payee, amount or balance in ascending or descending
formats can I download my transaction history in?
A: Internet Banking supports downloads to
Quicken, Microsoft Money or as a comma-delimited text file.
Q: Can I
schedule future transfers?
A: Not at this time. But in the future, you
will be able to schedule open, future and recurring
Q: When can I
use Internet Banking services?
A: With Internet Banking, you have access to
your account information 24 hours a day, 7 days a week!
Q: How many
stocks can I track in my online portfolio?
A: Your online portfolio will track up to 20
Q: Is there a
demo available for me to try?
A: Yes, we have an Online Banking Demonstration Site that is part of the
Home Banking package.
Q: How long
can I be inactive before being logged out of the Internet Banking
A: The inactivity time out default is set
for 20 minutes. However, you can define the timeout period in the
User Options area for 5, 10, 20, 45 or 60 minutes.
Q: What is
required to use the Internet Banking service?
A: All you need to use Internet Banking is a
secure browser that supports 128 bit encryption, such as Microsoft
Internet Explorer, Netscape Navigator or America Online. You can
use any computer that has Internet access.
Q: How do I
access Internet Banking?
A: You must first complete the Internet Banking registration form and submit
it to us. Once your registration is received we will process your
request. You will need a password to access the service for the
first time. You may contact us by
telephone or wait for your password to be mailed to you. You must
have an existing checking, savings or loan account before banking
Q: Can I
create my own password that is easy for me to
A: Yes, after you use your assigned password
to log-in for the first time, you can go to User Options and change
happens if I forget or lose my password?
A: Just call us and we will take you through
the steps needed to get back into the system