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. Online Banking Security
 

 

.   Home > Help > Online Banking Security
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. Online Banking Security
 


Personal Online Banking Security

Your online security has always been a top priority. We have upgraded your online banking experience with a new security service to further help protect you from identity theft.

Introducing new Enhanced Login Security, a free and easy way to help prevent fraud. You will be prompted to take steps to make your financial transactions more secure online.

Meet Enhanced Login Security

This superior security technology protects your accounts from unauthorized access. It identifies you as the true owner of your accounts by recognizing not only your password but your computer as well. If we don't recognize your computer or you've logged in from a public computer or one you haven't used before, we'll ask you for information that only you will know as an additional line of defense to prevent unauthorized access.

With Enhanced Login Security, you'll be protected from whatever computer you're using, whether you're at home or on the go.

After 9/18/06, you will be prompted with the Challenge Question Validation Information when you log into Internet Banking.

Challenge Question Method Used to identify the user for temporary access to Internet Banking

  • These are the same questions and answers used for the Forgotten Password (FPW) feature.
  • If you are currently using the Forgotten Password (FPW) feature, you will not be asked for additional questions and answers, otherwise
  • You will be required to set up challenge questions and answers the first time you log in after Enhanced Login Security has been enabled.
  • If you opted out of the FPW feature or a new user you will be required to submit question and answer data in order to log in.

Enhanced Login Security

If you have not yet enrolled for this feature, when you log into Internet Banking the first time after 9/18/06, the Enhanced Login Security screen will display. To enroll, select the first radio (Yes) button and click continue.

Enroll a Computer/Browser to Add extra security protection

The following are the steps required to enroll any other computer you wish to enroll:

Step 1: Choose User Options then select Enhanced Login Security.
Step 2: On the Enhanced Login Security screen, select the first (default) radio button, and click on Submit.
Step 3: On the popup window, click on OK.
Step 4: A success screen displays.

Logging in from an Unenrolled Computer (Temporary Access)

If you wish temporary access to log into Internet Banking from an unenrolled computer (e.g. at the library, a friend's house, or any other computer) you will be presented with a challenge screen. You will be asked the Challenge Questions to access Internet Banking from an unenrolled computer.

Unenroll a Computer/Browser

If you wish to unenroll the computer you enrolled previously, please follow the steps below.

Step 1: Go to User Options then select Enhanced Login Security
Step 2: On the Enhanced Login Security screen, select the second radio button, and click on Submit.
Step 3: On the popup window, user clicks on OK.
Step 4: A success screen displays.


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