Have a question? Reach out to us.
If you are having financial difficulty making your mortgage payments, please call our Mortgage Department at 1-833-890-1388 between 9:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday, for a confidential review of your options. We will talk with you about your situation, review your income, and discuss possible options that may include a short-term forbearance, a loan modification, or leaving your home to avoid foreclosure. To understand your financial situation and the reasons for your hardship, we will need you to provide us with certain information as follows: A completed Mortgage Assistance Application Form signed and dated by all borrowers, your 2 most recent pay stubs, your most recent tax return, a completed Individual Financial Statement form and a signed IRS Form 4506-T.
You may also contact the Department of Housing and Urban Development (HUD) to find a HUD certified housing counseling agency by calling 1-800-569-4287. Additional information is made available by HUD on its website at http://www.hud.gov.
Your privacy is very important to us. We would like to advise you that Internet email is not secure. Please do not submit any information that you consider confidential. We recommend you do not include your social security or account number or other specific identifying information.
You are leaving First Commercial Bank USA's website and linking to a third party site. Please be advised that you will then link to a website hosted by another party, where you will no longer be subject to, or under the protection of, the privacy and security policies of First Commercial Bank USA. We recommend that you review and evaluate the privacy and security policies of the site that you are entering. First Commercial Bank USA assumes no liability for the content, information, security, policies or transactions provided by these other sites.