We are proud to offer Business Online Banking solutions
The definition of an E-Bill is very important as different providers refer to E-Bills by different names and there is more than one type of E-Bill. Within this document we will refer to 2 types of E-Bills:
Directly Presented: An E-Bill that the Bank receives directly from the biller via a batch or real-time feed. Aggregated E-Bill: An E-Bill that the Bank aggregates (scrapes) from a biller’s website
The time frames surrounding the activation and de-activation of an E-Bill is very fluid and at the control of the biller.
Many times, when a User requests a biller to activate an E-Bill it may take up to 2 billing cycles (depending on when within the billing cycle the request is received).
When requesting to de-activate an E-Bill the timeframe is usually within one billing cycle.
Billers can only deliver paper bills and E-Bills to one location. As a result, it is not possible to have 2 different bill pay platforms receiving the same bill simultaneously.
Billers will not take direction from 3rd parties to alter a bill’s delivery method. As a result, it is not possible for one bill payment provider to direct a biller to switch delivery locations.
In order to have a smooth E-Bill transition you must:
are not allowed and should be modified prior to conversion. If the duplicate models are not modified, the first payment loaded will process and the second payment will fail. This process will continue until the models are corrected.
Select or verify the primary funding account if you have multiple funding accounts. An account has been selected as your primary or default funding account during conversion. If you do not select another funding account each time you make a payment, the payment will go out using the default/primary funding account that was selected. Verify all secondary accounts are correct.
Using the most current statement/bill AND the list of your payment details which you retained from the pre- upgrade checklist, verify the following in your Bill Payment Manager system for ALL PAYEES:
Be sure that you are able to differentiate between two payees with the same name
Payment addresses (the mailing address that you would use if you mailed your payment)
Payee phone numbers
Your account number with payee
Pending payment amounts, recurring payments models, and due dates
keeping in mind that some Payees may not support this feature. Customers can re- establish their e-bills in Bill Payment Manager 4-5 days post conversion. Billers had presentation relationships with one institution (previous bill pay provider) that has been terminated and will need a new biller relationship with the new Bill Payment system.
The Bank recommends that you deactivate the e-bills several weeks prior to conversion for easy transition. They then can re-sign up for those e-bills post conversion.
At the time the old bill pay provider cuts the de-conversion files, they will terminate any E-Bills that was not terminated by an end user prior to conversion.
An E-Bill is an electronic version of your paper bill that you receive directly within BillPay. An E-Bill allows you to conveniently view and pay a bill in one place through Bill Payment Manager.
that you wish to have setup in your Bill Payment.
Payment Reminders do not convert over.
Payment Memo data does not convert over.
Your previous bill pay provider may provide the original Payee data and may not provide updated payee information – including payee name, address, and account number.
Payee Account number – Bill Payment Manager allows 25 characters (including spaces), previous provider allowed up to 32 characters. Make sure that payments can be delivered with the payee account number loaded during conversion.
Payee nickname – If a payee nickname is provided, it will be populated as the concatenated value of the payee nickname and payee name.
We ask that you please be patient as our system consolidates and matches payee information from the conversion during the first 60 to 90 days, which may affect the type of payment (check or electronic) that can be processed both initially and in the future. This will not prevent your payments from being made, but they may initially be delivered by a different method than you are accustomed to. Plan all due dates accordingly. Verify the payment date through the calendar widget post conversion.
End users should double check the Payee account numbers and Payee addresses post conversion.
Bill pay providers may update account numbers on the “back end” of their system without updating the “front end”- which is where the end users initially entered the account and address information.
Your privacy is very important to us. We would like to advise you that Internet email is not secure. Please do not submit any information that you consider confidential. We recommend you do not include your social security or account number or other specific identifying information.
You are leaving First Commercial Bank USA's website and linking to a third party site. Please be advised that you will then link to a website hosted by another party, where you will no longer be subject to, or under the protection of, the privacy and security policies of First Commercial Bank USA. We recommend that you review and evaluate the privacy and security policies of the site that you are entering. First Commercial Bank USA assumes no liability for the content, information, security, policies or transactions provided by these other sites.